Customer Service

About Us
This End Up Furniture Co., Inc. was founded in Raleigh, North Carolina by two students from North Carolina State University. The Company and its furniture were an immediate success and widely accepted throughout North Carolina and surrounding states...

Contact Us
We want to hear from you!  Whether you want to inform us of how pleased you are with your purchase, provide suggestions, inform us of a issue or if you just need more information, we encourage you to contact us! Monday - Friday 9am - 5pm. EST Toll Free (800) 605-2130 Local (919) 774-7474 By Fax (919) 774-7430 General Email info@thisendup...

Secure Shopping
Shop Safely and Securely at This End Up Furniture Co. Inc. We take great pride in offering a safe and secure online shopping experience and understand that the safety of your personal information is extremely important. We use a wide array of electronic and physical security systems to protect your personal data and credit card information from unauthorized access...

Mailing List
If you would like to be included in our E-mail mailing list, please complete the form below: It is our policy to maintain confidentiality over your personal information. We do NOT sell or rent your personal information to third parties for their marketing purposes without your explicit consent...

Frequently Asked Questions
If your question is not answered below, please call us directly at (800) 605-2130 and one of our professional Customer Care Representatives will be happy to provide you with answers to any questions you may have. Q1.There used to be a store near me...

Return & Refund Policy
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us within 5 days of receipt of your purchase. All Items must be returned in new, unused, resalable condition, and in manufacturer's original packaging...

Warranty Policy
Limited Warranty of Products Purchased After January 2001 This End Up Furniture Co., Inc. guarantees its furniture against defects in material or workmanship under normal indoor use for five (5) years.  Our foam, fabric, dining/study chairs and working mechanisms are guaranteed for one (1) year from date of delivery...

Shipping and Delivery
Standard Shipping and Processing We make every effort possible to minimize shipping costs. Our shipping and processing rates cover the expenses we incur in processing your order, packing the purchased item(s), transportation and related overhead. Standard rates are based on the merchandise total charge for each delivery address...

Furniture Care
The Basics Avoid placing furniture in direct sunlight Avoid placing furniture near or over heating or air conditioning vents Immediately blot up spills or moisture Protect furniture by using a tablecloth or coasters To prevent scratches, do not slide items over furniture surfaces As wood naturally darkens, we recommend periodically rearranging your accessories Dust your furniture regularly using any mild water based furniture cleaner/polish Cushions and Cushion Covers To extend the life of your covers and foam, rotate and vacuum cushions every week...

Privacy Policy
This End Up is committed to protecting your privacy and deploying technology that provides a powerful and safe online experience. This Statement of Privacy applies to the This End Up Web site and governs data collection and usage. By using the This End Up Web site, you consent to the data practices described in this statement...

Terms of Use
AGREEMENT BETWEEN USER AND THIS END UP FURNITURE CO., INC. The This End Up Furniture Co., Inc. Web Site is comprised of various Web pages operated by This End Up. The This End Up Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein...

Catalog Downloads
From here you can download our latest Institutional Catalogs, Finish Options, Laminate Options or Replacement Cushions Fact Sheet.   Adobe Reader® is required to view and print our catalogs and is available here or click the icon at the bottom of the page...

Labor Day Blow Out Sale
Here's your INCENTIVE to REDECORATE this Fall With our 20% Off Labor Day Blow Out Sale! NOW through September 13, 2010 START SHOPPING! *Sale price is calculated automatically and cannot be combined with any other sale or discount.  Available on NEW orders received on or after August 27 and before September 13, 2010...